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EXIN ITIL Foundation (V4) Sample Questions (Q251-Q256):
NEW QUESTION # 251
. Which is theCORRECTdescription of an outcome?
- A. The design and development of the activities that make up a process or IT service
- B. The inputs that trigger an action for an activity, process or IT service
- C. The result of carrying out an activity, following a process, or delivering an IT service
- D. The prediction of the future demand requirements for an activity, process or IT service
Answer: C
NEW QUESTION # 252
Why should a service level manager carry out regular service reviews?
- A. To collect information about service consumer goals and objectives
- B. To ensure that agreements are written simply and are easy to understand
- C. To ensure continual improvement of services, so that they meet the evolving needs of service consumers
- D. To capture information about service issues and performance against agreed goals
Answer: D
NEW QUESTION # 253
Which practice would help a user gain access to an application that they need to use?
- A. Service level management
- B. Change enablement
- C. Service configuration management
- D. Service request management
Answer: B
NEW QUESTION # 254
Which is part of the value proposition of a service?
- A. Outputs of the service received by the consumer
- B. Costs removed from the consumer by the service
- C. Risks imposed on the consumer by the service
- D. Costs imposed on the consumer by the service
Answer: B
Explanation:
Costs are the amount of money spent on a specific activity or resource. From the service consumer's perspective, there are two types of cost involved in service relationships:
* Costs removed from the consumer by the service (a part of the value proposition). For example, for a car sharing service, the customer does not pay for the actual cost of purchasing the car.
https://www.bmc.com/blogs/itil-key-concepts-service-management/
NEW QUESTION # 255
Which can act as an operating model for an organization?
- A. Continual improvement
- B. The service value chain
- C. The ITIL guiding principles
- D. The four dimensions of service management
Answer: B
NEW QUESTION # 256
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